Helpdesk on WhatsApp
Message us when something breaks. Most issues are fixed remotely within the hour during working hours.
IT SUPPORT & TRAINING
IT support and training
for teams that can’t afford downtime.
A reliable IT person on call, without hiring one full-time. Remote and on-site support, email and Wi-Fi setup, backups, security, and hands-on training for your staff.
IN SHORT
Aoenix provides IT support and IT training to small businesses, NGOs, churches and schools in Ghana. Support plans start from about GHS 800 a month and cover computers, email, Wi-Fi, printers, backups, security and software, by remote access and on-site visits in Accra, Kumasi, Koforidua, Sunyani and Takoradi. Training sessions in Microsoft 365, Google Workspace, Excel, data entry, cybersecurity awareness and practical AI tools start from about GHS 1,200 per half-day session.
WHO IT’S FOR
Who this is for
- Offices with 3 to 50 staff and nobody whose job is IT
- NGOs that need reliable email, backups and security to satisfy donors
- Schools and churches with computer labs, projectors and shared Wi-Fi
- Clinics, law firms and accounting practices with sensitive data to protect
- Teams that want staff to use Excel, email and AI tools properly
MADE FOR GHANA
Support that understands Ghanaian offices
- Power: surge protectors, UPS advice and settings that stop a power cut corrupting your files.
- Data costs: we set up systems to use less data and work when the internet is slow.
- Mobile Money fraud and phishing: staff training on the scams targeting Ghanaian businesses right now.
- Shared and second-hand machines: we get the most out of the computers you have before recommending new ones.
- Response times in Ghana time: WhatsApp support Monday to Friday 8am to 6pm, Saturday by arrangement.
WHAT YOU GET
What our IT support covers
Computers and laptops
Setup, repairs, upgrades, slow-machine clean-ups, operating system updates and advice on what to buy.
Email and domains
Professional email on your own domain with Google Workspace or Microsoft 365, migration from Gmail or Yahoo, and spam protection.
Wi-Fi and networking
Reliable office Wi-Fi, router setup, network cabling, printer sharing and guest networks.
Backups and recovery
Automatic cloud backups of your documents and systems, tested regularly, so a stolen laptop or a virus is an inconvenience rather than a disaster.
Security
Antivirus, password managers, two-factor authentication, staff awareness, and fixing the settings that let fraudsters in.
Software and licences
Installing and managing Microsoft 365, Google Workspace, accounting software and the tools you already pay for.
Monthly report
A short plain-English summary of what we fixed, what we recommend and what you are paying for.
PRICING
How much does it cost?
Indicative prices in Ghana cedis. Support plans are priced by number of staff and whether you need on-site visits. Training is priced per session, not per person, so bring the whole team.
| Service | Typical price | Timeline | What’s included |
|---|---|---|---|
| Pay-as-you-go support | GHS 250 – 600 / visit | Same or next day | Remote fix from GHS 150; on-site visit in Accra from GHS 250 |
| Support plan: small office (up to 10 staff) | GHS 800 – 1,500 / month | Ongoing | Unlimited remote support, 1 site visit a month, backups, security |
| Support plan: growing team (10 – 30 staff) | GHS 1,500 – 3,500 / month | Ongoing | Priority response, 2 site visits a month, email and licence management |
| Office IT setup | GHS 2,000 – 8,000 | 1 – 2 weeks | Email, Wi-Fi, printers, shared drives, backups, security baseline |
| Training session (half day, up to 15 people) | GHS 1,200 – 2,500 | Half day | Excel, Microsoft 365, Google Workspace, cybersecurity, AI tools |
| Training programme (series) | GHS 4,000 – 12,000 | 2 – 6 weeks | Several sessions with practice tasks and a skills check at the end |
Prices are indicative starting ranges as of 15 October 2026, exclusive of third-party costs such as domains, hosting, SMS credits and software licences. You receive a fixed written quote before any work starts.
HOW IT WORKS
From first conversation to handover
- 01
IT health check
A free first visit or call. We list what you have, what is at risk and what to fix first.
- 02
Agree a plan
Pay-as-you-go or a monthly plan. One page, no long contracts, cancel with a month’s notice.
- 03
Fix the basics
Backups, security, email and Wi-Fi sorted in the first two weeks.
- 04
Support and train
Help on WhatsApp when needed, scheduled visits, and training so staff need us less.
- 05
Review quarterly
A short review of what broke, what improved and what to plan for.
TOOLS & PLATFORMS
Tools we work with
- Microsoft 365
- Google Workspace
- Windows and macOS
- Android and iOS
- Excel and Google Sheets
- Bitwarden
- Cloudflare
- Ubiquiti and TP-Link networks
- ChatGPT, Claude and Gemini
- Canva
Training courses we run most often: Excel for office work, Microsoft 365 and Google Workspace essentials, email and cybersecurity awareness, data entry and record keeping, and practical AI tools for writing, summarising and reporting.
FAQ
Frequently asked questions
How much does IT support cost in Ghana?
Pay-as-you-go support costs about GHS 150 for a remote fix and GHS 250 to 600 for an on-site visit in Accra. Monthly support plans cost about GHS 800 to 1,500 for a small office of up to 10 staff and GHS 1,500 to 3,500 for teams of 10 to 30. Plans include unlimited remote support, scheduled visits, backups and security. This is far cheaper than a full-time IT employee for most small organisations.
Do you offer remote IT support?
Yes. Most problems are fixed remotely using secure screen-sharing, usually within the hour during working hours. For hardware, networking and new setups we visit on site in Accra, Kumasi, Koforidua, Sunyani and Takoradi, and can travel elsewhere in Ghana by arrangement.
Can you set up professional email on our domain?
Yes. We set up Google Workspace or Microsoft 365 on your own domain (for example [email protected]), migrate existing mail from Gmail or Yahoo, configure phones and laptops, and set up spam and spoofing protection so your emails reach donors and customers.
What IT training do you offer?
Our most requested sessions are Excel for office work, Microsoft 365 and Google Workspace essentials, email and cybersecurity awareness, data entry and record keeping, and practical AI tools (ChatGPT, Claude, Gemini and Copilot) for writing, summarising and reporting. Sessions are hands-on, half a day, for up to 15 people, delivered at your office or online. We also train staff on the systems we build.
Can you train our staff to use AI tools safely?
Yes. Our AI tools session covers what these tools are good at, where they go wrong, how to write a useful prompt, and simple rules for protecting client and beneficiary data. Staff leave with templates for the tasks they actually do, such as drafting letters, summarising reports and cleaning data.
Do you provide backups and protection against viruses and ransomware?
Yes. Every support plan includes automatic cloud backups that we test, antivirus on every machine, two-factor authentication on email, and staff awareness of the phishing and Mobile Money scams common in Ghana. Recovery from a lost or infected laptop is then a matter of hours, not weeks.
Do we have to sign a long contract?
No. Support plans are month to month and can be cancelled with one month’s notice. Pay-as-you-go needs no contract at all.
Can you help us buy the right computers and equipment?
Yes. We advise on laptops, printers, routers and UPS units that suit your budget and the Ghanaian power and dust conditions, and we can source them from reputable suppliers in Accra at no mark-up to you.
LET’S MAKE IT HAPPEN
Want an IT person on call without the full-time salary?
Book a free IT health check. We will tell you what is at risk and what it would cost to fix.